Sonos CEO says headphone launch was ‘overshadowed’ by app controversy
Photo by Chris Welch / The Verge
Sonos CEO Patrick Spence said the new Ace headphones helped spur “year over year revenue growth” that slightly exceeded the company’s expectations as part of its third quarter earnings on Wednesday afternoon. But Spence quickly moved on to address the company’s ongoing app woes, which will have a negative impact on Sonos’ fiscal guidance for the remainder of 2024.
“This was overshadowed by the problems that our customers and partners experienced as a result of the rollout of our new app,” he said in the press release. “We have a clear action plan to address the issues caused by our app as quickly as possible. While our app setback is regrettable, it is one chapter in our over twenty years of delighting customers. I speak for everyone at…